close
 
Service - FAQ

When will I get the registration/licence email?

Our licence server is sending the appropriate emails not later than 5 minutes automatically when we have received your payment.
If you have paid with a credit card or a direct payment with PayPal, you will get an email immediately with subject "Thank you for choosing a SINOVO product".

If you haven't received such an email after a few minutes please check carefully your SPAM-filter settings!
Please make sure that the sender of the license mail (order@sinovo.de) is not blocked by your spam filter! Your filter should also accept that we have attached to the license mail your invoice as a PDF file.


Unfortunately the automated emails are filtered sometimes so that they will not go directly into your inbox but into the spam-folder (where you can find them usually in such a case)!
If you should have to wait a long time: Please do not hesitate to get in touch with us by email to info@sinovo.net. We're here to help.
Our awards

RATED WITH 5 STARS!

SiDiary received several top ratings »»»
iPhone Diabetes App Android Diabetes App Windows Phone Diabetes App Diabetes logbook on the PC

SELECT YOUR PLATFORM!

SiDiary mobile and at home »»»
List of our supported meters and pumps

ONE FITS ALL!

SiDiary reads more than 200 devices »»»
SINOVO on Facebook