Service - FAQ

When will I get the registration/licence email?

Our licence server is sending the appropriate emails not later than 5 minutes automatically when we have received your payment.
If you have paid with a credit card or a direct payment with PayPal, you will get an email immediately with subject "Thank you for choosing a SINOVO product".

If you haven't received such an email after a few minutes please check carefully your SPAM-filter settings!
Please make sure that the sender of the license mail ( is not blocked by your spam filter! Your filter should also accept that we have attached to the license mail your invoice as a PDF file.

Unfortunately the automated emails are filtered sometimes so that they will not go directly into your inbox but into the spam-folder (where you can find them usually in such a case)!
If you should have to wait a long time: Please do not hesitate to get in touch with us by email to We're here to help.
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